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Cwind Ltd website terms and conditions for use.

These terms and conditions apply to the use of this Cwind Ltd website. Please read through the terms and conditions. If you do not agree with the terms and conditions do not use this Website. If you do access the Website, and /or place an order, you thereby agree to be bound by these terms and conditions set out below.

How to Order

All orders can be placed online through the Website. Please do not e-mail your card details. No responsibility can be taken for the security of your details if given this way. All orders subject to availability.

Acceptance of Order

No order placed by you shall be deemed to be accepted by Cwind Ltd until a written acknowledgement of your order is issued by Cwind Ltd or (if earlier) Cwind Ltd delivers the goods to you.

Method of Payment

You can pay either by VISA, Master Card, Switch, Maestro, Solo, JCB or VisaElectron. We are unable to accept cheques, cash, or postal orders via the website. It is imperative that you provide the cardholder's name as it is shown on the card, and address exactly as it appears on the card statement. No responsibility can be taken by Cwind Ltd for incorrect, or incomplete, details submitted on the website. Orders without this information will not be successfully processed. Card fraud is illegal and perpetrators will be prosecuted in all cases. We will take payment in GB pounds (£) and your payment card will be charged accordingly at the exchange rate at the time of payment taken.


If any item you have chosen is unavailable you shall be contacted via your e-mail address or by post. Out-of –stock goods marked ‘To Follow’ on your delivery note will be forwarded automatically- you don’t need to contact us again.

Pricing Policy

VAT & The EU, All products on our website are priced in pounds sterling INCLUDE EU VAT at the appropriate local rate. Any duties or local taxes are payable by the purchaser at the appropriate local rate.

The price you pay is the price displayed on the final order form, once all relevent taxes and shipping have been added, at the time we receive your order apart from following exceptions:

While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Third Party Sites

Cwind Ltd is not responsible for the content of external internet sites. This includes but is not limited to prices, datasheets, videos and listed products.


We aim to dispatch goods in stock as quickly as possible, however for a guaranteed delivery date please contact us.The maximum period of delivery would be within 30 days, unless specifically agreed with you the customer. We undertake to inform you of any subsequent change to the delivery time.

At this time we are unable to deliver to PO Boxes, so any delivery to such an address will not be able to be processed.

We only deliver to mainland United Kingdom on orders placed through our website. The country can not be changed from the United Kingdom, and for orders placed with delivery addresses outside of this area we reserve the right to either contact you to agree on an ammended delivery cost or cancel the order.

Return of Goods Policy

Goods can be returned for a full refund (including delivery charge) if they are faulty or if we dispatch the wrong item. This must be within 7 days after receipt of goods.

If the goods have been dispatched as ordered but are unwanted, then they can be returned to us providing they are unused within 7 days of the purchase order for a repayment or exchange. Any delivery charges incurred are non-repayable.* (*This applies to internet and mail-order sales to consumers only.)

If the goods have been dispatched as ordered, but are unwanted due to their description on the website being significantly incorrect, then they can be returned for a repayment (including delivery charge) within 14 days after the receipt of the goods.

With the exception of faulty goods, items must still be unused, have their original packaging and labelling, and be accompanied by the original delivery note. Nothing in these conditions affects your statutory rights as a consumer. The card used for the purchase will be credited with the original purchase amount (less any delivery charge paid where appropriate.) Custom or Personalised items are not returnable. This does not affect your statutory rights as a consumer.

 Cancellation Policy

We aim to meet The Distance Selling Regulations and subject to the provisions of our returns policy outlined above, every customer has the right to cancel their order within 7 days of receiving the goods.


We aim to deal with all complaints as effectively as possible. In the first instance, your complaint may be emailed to This e-mail address is being protected from spambots. You need JavaScript enabled to view it , or mailed to the Customer service NWFTC, The Oar Store Waterfront, brightlingsea, Essex,CO7 0ax. Alternatively, you may telephone us on 01206 304464, 8.30am to 5.30pm, Monday to Friday: Except Bank Holidays. We aim to acknowledge any emailed or mailed complaint within 7 days, and to conclude our investigations as soon as possible thereafter. Telephone complaints will not necessarily be acknowledged by email prior to investigation. Our acknowledgement will always include the name of the person who is handling your case

Errors and Omissions.

We strive to keep our website and publications accurate, up to date and error free. However, whilst every effort has been made to make them so, no responsibility can be accepted for errors and omissions. We reserve the right to alter our prices and specifications without notice.

Data Protection and Privacy

Any details which you provide to us from which we can identify you are held and processed lawfully and in accordance with the Data Protection Act 1998.

Collection and Use of Information

We will not pass your information on to any third parties for marketing purposes. This Website contains links to other websites with their own privacy policies, Cwind Ltd are not responsible for the privacy policies of these websites.Users who no longer wish to receive information may opt-out of receiving these communications by emailing us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it


This website takes precautions to protect users' information. When sensitive information is submitted via the Website, that information is encrypted and is protected with SSL. Once an order is received, the payment details are erased.

If you feel that this company is not abiding by its privacy policy, you should first contact us, letters should be addressed to the Compliance Officer, NWFTC, The Oar Store Waterfront, brightlingsea, Essex,CO7 0ax.

Exclusion of Cwind Ltd liability

The information contained in the material in this Website is only for information purposes. The material on this Website does not constitute advice and you should not rely on any material in this Website to make any decision or take any action.

Cwind Ltd does not make any warranty or representation as to the accuracy or fitness for purpose of any material on this Website. In no event do we accept liability of any description, including liability for negligence (except for personal injury or death), for any damages or losses (including, without limitation, loss of business, revenue, profits, or consequential loss) whatsoever resulting from use of or inability to use this Website.

Safety Warning

Working at height, in Confined spaces ,Climbing, mountaineering and other similar activities can be hazardous. The selection and use of suitable equipment for particular tasks and climate conditions does require skill. In the interests of your safety and the safety of others, you should ensure that you are properly equipped and trained in the use of the equipment. You should also ensure that you are properly trained in the techniques you will need to employ in pursuit of your chosen activity. We recommend that you seek and take the advice of a person who is suitably qualified before purchasing your equipment. Once purchased, the equipment should only be used in accordance with the manufacturers’ instructions and should likewise be inspected before use and properly maintained. Nothing in this notice affects your statutory rights. Accuracy of the colours are dependent on what the Website allows.

Cwind Ltd makes no warranty that this Website is free from computer viruses or any other malicious or impairing computer program. The pages contained in this Website may contain technical inaccuracies and typographical errors. The information in these pages may be updated from time to time and may be out of date. We accept no responsibility for keeping the information in these pages up to date or liability for not doing so.

Other sites, Advertisements and Links: Cwind Ltd excludes all liability for any illegality arising from or error, omission or inaccuracy in material created and submitted by third parties. This Website also contains links to other websites which are not under the control of and are not maintained by Cwind Ltd. We are not responsible for the content of websites that are referenced or linked on this website.


Unless otherwise specified the copyright in the contents of all the pages in this Website are owned or licensed to Cwind Ltd, or are used with permission from the owner.

The contents of this Website may not be copied, reproduced, modified, downloaded or used in any form without the prior written permission of Cwind Ltd, except when this occurs incidentally while using the site for private and non-commercial use.


The Courts of England and Wales shall have exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with this Website and its use and these terms and conditions.

Company Details

Cwind Ltd Trading as NWFTC, Company House No. 07277839

The Oar Store